The Trust Factor - Creating Win/Win Relationships

When trust is absent, relationships are characterized by an adversarial attitude: me vs. you; us vs. them. Rather than goodwill, there are deep and hidden animosities. Respect is lost and our performance is compromised as our energies go into manipulation and protection rather than working together towards a shared vision.
We believe that the most successful organizations of the 21st century will be those that know how to create a climate of trust and goodwill among their employees.

What You Will Gain:

In this program, you will learn how to interact with others in ways that build trust and win/win outcomes. Specifically, you will:

• Learn the core elements of trust.

• Identify how we engage in "collusive," weakening patterns of relating to others.

• Experience a "change of heart" and know how to break out of collusive patterns.

• Come to view others in a way that promotes unity, trust, and goodwill.

• Understand the three phases of interpersonal dialogue and practice the dialogue skills.

• Commit to interacting with others in strengthening rather than weakening ways.

• Develop the ability to confront poor performance and behavior problems.

Structure and Format:

The Trust Factor consists of eight modules (two to three hours each). The training comes alive as you participate in experiential exercises and role-playing that help you internalize the principles and skills that are taught.

Individual differences in the workplace must be sought after, nurtured, and respected. Progressive organizations understand this. But sometimes that's easier said than done. How do you coach workers not only to respect their colleagues and the traits each individual possesses, but also to seek out those co-workers as team members? How do you teach everyone to get along?

In this course, you will discover the foundation for understanding diversity and developing skills for working in environments and groups composed of diverse individuals. Specifically, you will learn the value of:

• Diversity in high-performance organizations

• Appreciating diversity

• Using the advantages of diversity and inclusion for growth and expansion in a global marketplace

• Communication guidelines

Valuing the Individual packs solid information into a four-hour class. The dynamic training includes scenarios for handling those difficult moments and helps participants learn how to speak up in delicate situations.

Managing Diversity

Problem: A manager faces a team in which everyone is different. What does she do?

Solution A: She demands that everyone think and act alike.

Solution B: She observes the differences and puts them to work for the team.

The manager is likely to choose either solutions before participating in the Managing Diversity course. Afterward, Solution B will be her choice. This module will align participants with high-performance thinking and managing. In this session, participants will cover a wide range of topics including dealing with the topics of race, gender, ethnicity, age, disability, sexual orientation, and physical ability in the workplace.

Managing Diversity is a four-hour course. Training includes essential skills for overcoming the challenges presented to a team that needs to pull together.