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Our Team
 Ron
J Sloan is President of Smart Management
Solutions! a subsidiary of IMSPartners, LLC that
was founded in 1996 to provide dynamic coaching and
consulting to businesses trying to develop
innovative programs and services in the healthcare
arena. In a career spanning over 30 years, Mr.
Sloan has significant experience in the senior
management of several not for profit as well as for
profit healthcare institutions. He has a strong
background in operations, business development,
joint venture marketing and development, strategic
planning, organizational redesign/reengineering and
employee training and development.
In his capacity
of Executive Vice President and Chief Operating
Officer for Children’s National Medical Center,
Washington, DC, a U.S. News and World Report
top 10 rated pediatric hospital, Mr. Sloan was
responsible for the daily operations of this 279 bed
tertiary pediatric hospital and the associated
Physician Practice Plan. The combined operations
employed 2700 employees and had an operating budget
of $350 million annually.
 Mr.
Sloan has been a frequent speaker and presenter to
businesses regarding corporate culture change,
coaching employees for change management and high
performance, organizational transformation and
achieving stability out of chaos. He has been an
Adjunct Professor teaching MBA graduate students
classes on Organizational Development, Business
Ethics, Marketing and Organizational Psychology.
With an
educational background that includes a Masters of
Education in Counseling Psychology (MEd.) and a
Masters of Business Administration (MBA) Mr. Sloan
is uniquely qualified to help businesses focus on
attracting and keeping the type of managers and
employees that establish the foundation for
GREATNESS!
Mr. Sloan is a
member of the International Coaches Federation.
Michelle K
Mahan is Vice President of Smart Management
Solutions! A graduate of the University of
Southern California with a Bachelor of Science (BSc)
in Business Administration and a Certified Public
Accountant (CPA) Ms. Mahan has over 25 years of
experience in both business development and
financial management for small and medium size
businesses. Ms. Mahan has served as the Chief
Financial Officer for two major medical centers in
the Mid-Atlantic region. She has also been a
consultant for Ernst & Young as well as President of
a financial online services company.
In Ms. Mahan’s
many consulting projects she has noted several
instances where the financial issues facing small
and medium sized companies had their genesis in the
individual leadership gaps of key employees. It
most cases the business proposition was viable,
however the individual skills of the key managers
needed to be strengthened in order to improve their
effectiveness and the company’s performance.
The above can also be true for larger
medical center clients, where hiring mistakes may
cost the organization significantly. Weak
leadership, inability to function in teams, diluted
focus and lack of measurable outcomes has
significant performance impact for these
organizations. As these expenses easily represent
over 60 percent of most medical center’s budgets,
Ms. Mahan’s role in organizational assessments is a
critical component to the success of businesses
utilizing the Smart Management Solutions!
approach to employee and leadership development.
 Penny
Potter, ACC is an executive and leadership
coach and organizational consultant, working with
organizations, teams, and individuals to achieve
goals and become more effective.
Ms. Potter is certified in the Myers-Briggs Type
Indicator® (MBTI) administrator and trainer,
Profiles Work Analysis Profile™ and is a
certified mediator. She is the author of Living
with Your Successes, a workbook designed to
teach people to “be their own coach” by
learning to set and achieve goals, as well as manage
work-life balance. In March 2007 her article “The
ABC’s of Coaching” was published in The
Portal, an international quarterly publication
for professionals in the forwarding industry.
Ms. Potter’s previous experience was in
computer technology project management, overseeing
multi-million dollar technology projects for the
World Bank, SAIC, the U.S. Department of Defense,
the U.S. Children’s Bureau at the Department
of Health and Human Services, and the International
Foreign Language Center at the University of Maryland.
In addition, she was the director and adjunct faculty
for the Georgetown University Web Certificate Program.
Ms. Potter holds a degree in psychology (B.S) from James Madison University,
and received her coaching certification from Georgetown University’s
Leadership Coaching program. She is an ACC accredited member of the International
Coaching Federation (ICF) and a member of the (ICF) Metro DC Chapter’s
Pro Bono coaching team, which provides coaching for non-profit organizations
which could not otherwise afford it.
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